Privacy Policy

Aluuka (“us”, “we”, or “our”) operates the website (the “Service”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at

Information Collection

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, and for Aluuka to collect information on your behalf. Personally identifiable information may include, but is not limited to, your name, phone number, postal address, and loved ones personal information. Aluuka does not claim ownership of the Personal Information provided to it in the use of the Service. Personal Information is collected via the intake forms all users complete on our web applications as well as any medical data of your loved ones that the user authorizes Aluuka to request and retrieve from health institutions.

  • Personal information we collect is used to:
  • Provide the Service
  • Monitor and analyze the use of the Service
  • Communicate with you
  • Gather anonymized statistical data
  • Disclose to third party vendors, service providers or agents who perform functions on our behalf

Individual level data collected by Aluuka is never shared with anyone without the individual’s explicit consent. Any statistical or aggregate data gathered or shared is anonymized such that it cannot be traced back to an individual record.

Use of your Personal Information

We identify the purposes for which we use your Personal Information at the time we collect such information from you and obtain your consent, in any case, prior to such use. We generally use your Personal Information for the following purposes (the “Purposes”):

  • To facilitate and administer your access to the Aluuka Platform; and functionality use; to track your purchases and arrange for refill;
  • To facilitate communications with third-party service providers with whom we have a contractual relationship such as, Physicians, Nurse Practitioners, Pharmacists and Laboratory Technicians;
  • To advise you about new products and services that may be of interest to you;
  • To respond to your inquiries, complaints or requests;
  • To investigate legal claims;
  • Such purposes for which Aluuka may obtain consent from time to time; and
  • Such other uses as may be permitted or required by applicable law.

To whom do we provide your Personal Information?

Generally, we will only make disclosures of Personal Information to such persons for which you provide your consent. Notwithstanding the foregoing:

We may transfer your Personal Information to third party service providers with whom we have a contractual agreement that includes appropriate privacy standards, where such third parties are assisting us with the Purposes – such as, Physicians, Nurse Practitioners, Pharmacists, Laboratory Technicians and service providers that provide telephone support or data storage or processing.

We may also make disclosures of Personal Information to a potential acquiror in connection with a transaction involving the sale of some or all of the business of Aluuka (in which case the use of your personal information by the new entity would continue to be limited by applicable law), or as otherwise permitted or required by law. In addition, we may send Personal Information outside of the country for the purposes set out above, including for process and storage by service providers in connection with such purposes. However, you should note that to the extent that any Personal Information is out of the country, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

How do we ensure the privacy of your Personal Information when dealing with our affiliates and other third parties?

We ensure that all affiliates and other third parties that are engaged to perform services on our behalf and are provided with Personal Information are contractually required to observe the intent of this Privacy Statement and our privacy practices.


The Service relies on explicit user consent to collect loved ones information living abroad, on behalf of the user. This is done by collecting personal information, legal authorization, and identity verification and matching it with the applicable information on source databases. Users have the ability to revoke consent at any time by emailing us.

Log Data

We collect information that your browser sends whenever you visit our Service. This Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Data Retention

Aluuka will retain Personal Information in its primary database until such a time as the user to whom it pertains ceases to be a Aluuka user, or until they request the data be deleted. Any identity documents photo ID used to authenticate users on our platform will be destroyed immediately after verification.


Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.


The security of your Personal Information is important to us. Aluuka employs privacy and security measures to guard against identity theft and provide security for your Personal Information. These include, but are not limited to, encrypting data during transfer and storage, maintaining access logs to ensure access is only restricted to relevant parties, and decentralizing our database to protect your information in the unlikely event of a breach.

We regularly re-evaluate our privacy and security policies and adapt them as necessary. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Contact Us

If you have any questions about this Privacy Policy, please contact us